type is offset - easily correctable, but they refuse
(Metairie, LA) - April 25, 2011
I purchased this frame which would look great but for the error in the text's spacing. On every letter m, n, and r, the text is discontinuous and offset. It's obvious and makes the frame look cheap. This is a spacing error.
I asked for replacement or refund, but customer service offered neither:
"That is how the frame is made. If you go back to the website and personalize the frame and click preview you will see the some of the wording doesn't connect."
If I were able to see any problem in the preview, I obviously wouldn't have purchased this item.