Beautiful but broken
I ordered two mugs for Valentine's Day. They arrive quickly and looked beautiful, I loved them. Then Valentine's Day morning, they are opened and filled with coffee. When we pick the mugs up the handles fell off (BOTH mugs). I was heartbroken. So I called customer service the next day. They offered to send me replacement mugs but I opted for a store credit because both mugs broke. I don't trust that the next ones wouldn't break as well. I would rate customer service as a FIVE STAR, but the mugs 1 star. They were beautiful, but no usable.