We were so excited to order this for my husband's parent's 50th wedding anniversary. We were impressed with the fast shipment, however, when we received it, it was broken. We were impressed with the customer service replacing it so fast but this time around the hands were loose inside the face. Luckily my father-in-law was able to take the face apart and reattach the hands. It is a beautiful clock but I think it should have been more durable and had less hassles.