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The quality of the engraving was poor. Yo could barely read it and the engraving does not look as clean and clear as the proof. The whitles came in a box that has "personalization mall" advertised all over it instead of being just a nice plain box. Same with the velvet bag it came in. It should have been left plain. It makes the product very, very tacky when presenting to someone. The chain of the shitle was just bunched up in the bag and tangled instead of being nicely wrapped. It made the whole presentation very poor. I will never order a product from this site again because I don't like how the products are presented. Very cheap and tacky!