I was excited to receive the mugs I ordered for all the groomsmen in my wedding. I ordered 3; each with different personalization. When I received the items, I was very disappointed with the quality of the name plate that was to display the personalization. It appears to be just a cheap name plate stuck to the side of the mug. I'm debating on whether or not I even want to give them as gifts because it looks so cheap. I'm afraid that the first time you wash the mug, the plate will come right off! I guess I expected better quality for the price I paid. No return/exchange options, eventhough you could probably peel the plate right off! Would NOT recommend!!