I love Personalization Mall and their service has always been great. This product is not. I purchased two for Christmas for my daughter who is 9 to take to school. They are beautiful and she loves them, but within two weeks both were dented. I contacted customer service to make them aware of the problem. They said it was a result of dropping them, which I knew, and that aluminum would not hold up against drops. I did not know that prior to purchasing them or I never would have. She is a kid, kids drop things. PM did offer to replace them for the cost of shipping as a one time courtesy, but I'm sure she would drop the new ones too so I declined. As always I am happy with the service from PM, but would stay away from these water bottles for children.