Great quality-Problem engraving
(Berkeley, CA) - August 6, 2012
Ordered 10 sets. Website 1 night on daily deal for $17.49, next a.m. they were off sale. Customer svc helped me get sale price. Order came fast. Pens & box quality were great. Name engraving on 9 pens was so light-almost unreadable. 1 pen was excellent. See sample Pic of problem. 1 name quote was crooked on the box also. They said email photos, I did. No response so I called back. They said they'd replace the box with the crooked engraving but the pens were as they should be. They don't place anything in the engraved section to make it darker. Just depends on the wood. I said photo on the website didn't reflect the pen's name as light. There was nothing they could do. I took dark furniture polish with a cotton ball and made sure it got inside the inscription, then cleaned off smell with Murphy's oil soap and water and now they're all dark. Everyone needs to know you may have to do some extra work to get them up to prime quality. So glad I had a solution to salvage this project.