I have ordered from personalization mall many times and have never been disappointed until now. My daughter ordered this frame and in her personalization added a heart from clipart. The heart showed up in the personalization preview as well as the final page. When the frame showed up the heart had changed into a question mark because the symbol was not recognized. Customer service did nothing to correct the problem and my daughter was devastated. Double check the confirmation email to make sure your personalization is correct.