I've ordered many items from Personalization Mall in the past, and this is the first one I was disappointed with. While all of the personalization was correct, the engraving of the names had a "fuzzy" edge to it, making it very difficult to read. The family name isn't too bad, but you have to really squint to make out the background names. The lack of crispness almost makes them look like just a pattern, as opposed to words. In this case, the photo/personalization preview wasn't a true representation of the product I received.