Make sure your photo rates "best"
This puzzle is a great idea, but you have to be very very careful about the photo you select. The one I uploaded looked fine when it was cropped on screen and was still in the "better" category. When I received it the puzzle was blurry and grainy. Personalization Mall's quality department reviewed it and said that it was the picture, not their service that made it look bad, and offered no further assistance.