Great concept - Cheap Execution
The concept is great, and the recipient loved the idea and final product, but I was extremely dissatisfied with the quality of the materials. The frame is a very cheap, plastic-like substance, with "scarring" that does not match the overall pattern of the frame. The cut-outs for the letters are quite fragile, so pieces bent/broke off when I opened the frame to put in the photos. For example, the center of the letter G broke off.
Due to the timing of the gift, I could not return it. If I had enough time, however, this would have been returned for sure. I was quite surprised by the lack of quality, as all of the other items I have ordered from Personalization Mall have been quite nice.
Bottom line: I'd avoid this product.