I ordered two of these travel mugs for birthday gifts. Received them on time when I requested. The font and sizes of the names are true to be sure, some names are cut off as shown. No problem really. Wasn't to pleased with the colors only. Some colors don't show up on the actual item, but looked really great on pc screen. Had no problem with replacing the item, the young lady who helped me was very courteous even when I had gotten a bit testy with her. I apologize for my rudeness. She had then given me a store credit which I appreciate and used immediately to order a new mug for my gift. I really like personalization mall, I and my family have enjoyed the items I have bought here. A thank you to, and I hope I have her name correct, Bridgette.