Laminated particle board frame
This is the first frame and the only order (of many I have placed) that I have had a problem with. In a one inch area, it had three 1/4" indented dings on the laminated white front of the frame when I received it. I called right away and a replacement was shipped for free; but, when I got the replacement, it had about a 1/2" long crushed edge area on the back edge of the particle board. I went ahead and gave the gift, but I was a little less proud than usual of my gift.
Customer service was excellent. However, who ever inspected the work before shipped is where
the problem was, as there was no damage to the outer shipping materials.