While I have never had any issues prior, this ornament arrived with smeared ink, and in addition, the lower left hand corner of the scroll appeared to have broken off and been glued back on! It surprised me that this ornament was released for shipping. However; when I called to complain, it was handled courteously and respectfully and I will remain a customer.
That being said, if Personalization Mall sends me another request to review another ornament I purchased, I will certainly rave about it and share a photo as well!...a gift I cannot wait to delight the recipient with!!