The "red ribbon" was a piece of metallic thread that was unraveling when I opened the box. I replaced it with a thicker piece of ribbon, and it's much better. Some of the names engraved look terrific, others blend in with the wood. I did put each name into the "personalization window", and it looked great online- in person, not so much. This is the first time I've been disappointed, because every other product I've bought here has been a winner. I'll still buy your products!