Her Heart Of Love Personalized Mouse Pad customer reviews

After receiving this item, before removing it from the plastic, I notices how thick and durable it was. The names were collaged so nicely, but the colors were not as bright as the examples (no biggie!) However, once I took it out from the plastic, I was overwhelmed with the smell of burnt rubber! I was very high! Within an hour of leaving it on my computer table, the terrible smell quickly over-took my dining room.
I immediately called customer service. They said because it was freshly made and packaged immediately, the item was not able to properly air out. So she suggested I put it outside until the smell cleared. It has been almost a week and the smell is still there--not as strong, but still there. I will be contacting customer service shortly. Had I known it would be like this, I would have never bought the item.
Nevertheless, as a faithful customer of 5 years, this will not sway me from ordering from them in future. I have always been satisfied with my past orders :)