Disappointed upon receipt.
I purchased 2 of these - they looked very nice on the website. When I received them, the engraving was illegible on one. The cutout of the name was very nice, but it looked as though the laser engraving of the personalization (Year, Name) was not dark enough on one of the ornaments. My friend said that it looked as though the item should have been stained or varnished in order for it to look like the one illustrated on the website. She took them home for me and stained them and now they are perfect. The manufacturer seemed to have missed a very important step in processing this product.