Frist off it did not come with the rest of my order. The packaging was correct, but I received someone elses ornament. And all other ornaments were in the wrong packages. Good thing I double checked evverything. Called C.S. and got a great response and they reordered right away. still did not arrive in time to remail for the holidays. The one I received is fuzzy compared to the one shown. A bit dissapointed in this item. All other things ordered were beautiful. C.S. gets a 5 but the quality control gets a 2.....Please double check your work!