Second Time's the Charm
(Centereach, NY) - February 18, 2012
When this item first came, I was very disappointed because the lid had cracks and splits in the wood and it looked cheap. However, when I emailed customer service, they were very helpful and courteous and sent me a second one right away, for free. I did not have to return the first one or anything.
The second box was absolutely beautiful, exactly like the picture on the website. It is gorgeous and we love it. The only sad part was that it was supposed to be a Valentine's Day gift, and the good item didn't arrive until the day after the holiday. However, considering the excellent customer service and the good quality of the second box, I would order from this company again.