I purchased a St. Michael Military Personalized Pendant for my son who was gaduateing from the Marines on August 14th. I received it just a few days before his graduation I noticed that the engraving was very dull, it must have been done with a laser and it wasn't noticable AT ALL!! I brought it to a local jeweler and he couldn't do anything with it :( So I was very upset and had to buy another metal from my local jeweler. I should have done this to begin with,I bought number of items from this site and never had a problem. But there is always the first time. I recommend not to buy anything that needs to be engraved.