Didn't highlight all the kids' names
The idea is great but there seems to be a flaw in the computer program that creates the tie. I entered 9 grandchildren's names. All 9 names were visible in the gray lettering but only 8 were highlighted in a color anywhere on the tie. When I contacted customer service they told me there was nothing they could do, that's not how the program was created. So, unfortunately, I have a tie that seems to exclude one of the grandchildren. No fun!