Excellent Service on Defective Item
(Columbia, MD) - August 14, 2012
I purchased one of these stones as a gift and within two months the finish had started to come off (see photo). I contacted Personalization Mall customer service and they promptly sent a replacement to the gift recipient. Hopefully, the defective item was a fluke and the replacement will not have the same issue. If it holds up, this is a really nice product - the words are actually etched/engraved, not just printed on and the rock is very realistic looking.