The quality of the product was excellent. It is a very sturdy doormat. The quality of the printing was superb. The manufacturing and shipping was out-of-this-world fast. The only issue was that the doormat was not cut very square. Apparently it was handcut. I figured it would have been cut using a machine. When the mat is laid in the holder, it doesn't fit squarely. One edge tappers off as it goes down. I was going to send it back, but the receiver(it was a gift) loved it so much she didn't want to let it go. Overall experience was pretty good. I'll definitely give Personalization Mall another try.