I am very, very pleased with the service I received. I was concerned in the beginning because there was a problem with the first picture I sent. I had to send a different picture as the first was going to look distorted. Due to the changes, I had to change the personalization and when it was shipped, the personalization was not changed. I called immediately and was told not to worry that they would take care of it right away and that they would be sending the correct one that same day. Not only did they keep their word, but I was told to keep the first canvas they had sent as well and would not be charged. My Christmas gift to my brother was a hit!! We both loved it and I will definitely continue to buy from Personalizationmall.com, as well as recommend them. Thank you so much for providing such wonderful service!!