Excellent Customer Service!
I never write reviews but I felt I had to commend PM on their great service!
I purchased this gift for friends, it’s a nice product & the couple was excited about it. Unfortunately, months later when we decided to use it for a party the spout was leaking. After taking a closer look we realized that the rubber insert was ripped. I told them I would call & try to get a new one but figured I would be told nothing can be done & I would have given a gift that didn't work.
Well boy was I wrong - I called customer service this morning & spoke to the most helpful, pleasant women; Judy. She apologized for the inconvenience & assured me they would send out a new order, all I had to do was send her pictures of the broken piece. After sending the pictures to Judy she responded quickly, again apologizing for the issue & informed me that they would be sending a new product directly to the couple.
I am so glad everything was taken care of, I will be sure to recommend PM to everyone!