Frequently Asked Questions
1. What type of payment methods do you accept?
We offer our Customers several convenient payment options.
We accept most major credit cards including MasterCard, Visa, Discover and American Express.
We also accept PayPal for your convenience.
2. Do you have a catalog that you can send me?
Our website is our full catalog.
It contains all of the items that we sell with new items added daily.
We do not have a traditional paper catalog available for distribution.
3. How do I know you received my online order?
You will receive confirmation from us by email as soon as your order is received, and again the day your order is shipped. Our shipping confirmations include tracking numbers with quick links to FedEx, for online tracking!
4. Can I cancel or change my order?
Once completed and placed, your personalized order is immediately sent to our production facilities so that we may offer you expedient service, with orders often personalized and shipped within 24 hours! Understandably, cancellations or changes to personalized orders cannot be accepted once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.
NOTE: PersonalizationMall.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.
5. What if I am not satisfied with my order?
We stand behind the quality of every product we sell. If your order is not 100% free from defects in materials and workmanship, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return except when there is a quality concern as mentioned above.
We understand that everyone makes mistakes (including us!). Take special care when reviewing your order. Check your spelling, dates and names carefully. In the event that you made an error and need a replacement, we do offer a 30% discount off the original retail price on the replacement to try to help. Of course, if we made the error, we will replace your order free of charge to you. All refunds or exchanges must be requested within 30 days of receipt.
6. What are your Shipping & Handling methods?
Standard Shipping & Handling includes insurance. Orders are shipped M-F via UPS. Orders generally arrive within 3-5 business days AFTER the "Scheduled To Ship Days" listed under your item. The "scheduled to ship days" indicates the number of days we need to produce your personalized order before it is shipped. (Some items are produced in our remote manufacturing facilities and may arrive separately. These items have longer lead times indicated and will not have "express shipping available"). (NOTE: If your shipping address is in IL, MI, MN, IN or WI, your package may be delivered by United Delivery Service (UDS).)
We regret that due to gift box size limitations, not all personalized items and oversized items qualify for our gift box program. If you have a question regarding gift boxing or whether an item can be gift-boxed, please call 866-386-8300 or use our Live Help and Chat Now.