I bought this for a client as a gift. It came the first time in the mail broken. I called customer service and was shocked that not only I spoke with a living person (doesn't happen often these days) but that there was no argument at all and they sent a new one. It looks just like the picture. Great gift!
This is the second year we order from this site and we are very satisfied with their products. The service is excellent and super fast. I'm always coming back to look for more gifts for our teachers. Thanks