(Pittsburgh, PA) - November 25, 2017
I purchased this tote for a friend's birthday. She and I both have "furry babies" - she has a cat and I have two dogs. My dogs mean the world to me, and I have purchased many personalized items from this website for them (as well as birthday and anniversary gifts for friends and family) and have never been disappointed. It was my intent to find something I could personalize with her cat, and this did the trick. The bag is a very roomy size, but the picture turned out too dark and I was disappointed for the first time ever, so I called and spoke to a customer service rep. about it, and they offered to redo the bag - either trying to lighten the picture or they told me I could send them another picture to use. I opted to try a different picture, since the original came out so dark you couldn't see the kitty. The new bag is purrfect! Kitty looks great! Quality of bag is great. This company is great. To the rep who helped me, thank you! thank you! thank you! I highly recommend this company to everyone. Excellent quality products + excellent customer service = happy and returning customers!