GREAT FRAME I absolutely love this frame! I've ordered three of them over three years. BUT when you order it specify, PLEASE INCLUDE HOOK for tassel! NONE of them came with the hook. I had to call to have them ship out the hook for every single frame. LOVE the frame, and would easily give it 5 stars. BUT it's very inconvenient to have to call and get rest of order and explain what you're missing. I would have thought after three years they would fix this issue. OTHERWISE, GREAT product, and customer service is always very friendly and super helpful!