FAQ
No matter the project, we’re equipped to meet you where you are and make your goals a reality.
Do you accept tax exemption status?
Yes, we are happy to accept you or your organization’s tax exemption. We simply ask for you to send a copy of your tax exemption documents when placing your first order. Once we receive the documentation, it is kept on file and your account is tagged as being tax exempt, ensuring you don’t have to repeat the process each time your order.
Do I have to pay in full before I receive the order?
Yes, due to the personalized nature of our products, we require full payment before we can produce and ship the full order. We accept payment via credit card, check, or ACH. Exceptions apply.
Do you accept purchase orders (POs)?
Yes, as stated above, we typically require full payment before we produce and ship our orders. However, we understand that it is not always possible. Therefore, we do accept purchase orders on a limited basis. If you want to pay via a PO, please notify your coordinator at the beginning of the order process. Management approval and credit references will be required.
Do you offer bulk discounts or wholesale pricing?
Yes, we offer bulk discounts on all orders, typically of $500 or more. The amount will depend on several factors, including the overall size of your order. At the very beginning of the ordering process, you will receive a price quote that outlines the total cost of the order. Wholesale inquiries should be directed to: Wholesale@pmall.com
Can I pay via check?
Yes, we accept payment via check, as well as ACH and all major credit cards. However, due to the personalized nature of our items, we must receive and deposit the check before we can release your order for production. As a result, sending a check may delay delivery of your order, depending on how long the check takes to arrive. For orders with urgent deadlines, we via credit card or ACH.
Do you offer mockups?
Yes, we want you to feel confident the items in your order will arrive exactly as you expect. For this reason, we offer both an e-sample (a computer rendering of how the item looks) and a physical sample (a picture of the actual finished product with your logo and personalization, prior to placing your order.
Do you charge for samples?
No, we do not charge for either esamples or physical samples. We want you to feel confident in what you order. For that reason, we are more than happy to provide samples at no charge.
Can I put more than one logo on an item?
Yes, multi-logo customization is available depending on the product. Contact our team to explore options. We are here to help!
Do you ship internationally?
Yes, we do ship internationally to select countries. You can view a list of these countries
What logo file types do you accept?
We strongly prefer PDF, EPS, or AI files for all logos. If these are not available, we can also accept jpeg files, provided they are high resolution.
What is your turnaround time for custom orders?
The entire process, from the initial price quote to the final order, takes approximately 5-7 business days. Once the final order is released for production, it generally ships within 2-3 business days. Please note, faster express options are available.
Can you put my logo on a product I supply?
At this time, we only personalized products purchased through PersonalizationMall.com or ThingsRemembered.com
