American Hero Personalized Flag Case Customer Reviews

The frame is nice and it was delivered very quickly. But the etching is not as dark white as it appears in all of the pictures for the product (or in the reviews). It is difficult to read the letters. You'll notice that most of the pictures in the reviews are Preview photos and not actual photos from customers. You can tell because they are all on the white mantel next to the white flowers. You will see the comparison in my photo (the bottom picture is my product compared to what they claim it will look like in the top picture). It is just very difficult to read and the lettering does not stand out as much as they make it appear in the samples.

American hero flag display case
I was a little disappointed that the engraving didn’t show up as well as demo picture against the blue flag in the case

It's really nice but the letters are so light I can barely see them when the flag is in the case.

The case is pretty and the lettering is etched well. The only issue we have with this is the letters are not solid white like they appear online. It is difficult to read the name of my father in law or the military branch he was in. We are a little disappointed in that aspect.

This flag case is beautiful, the only complaint that we have is that the personalization does not show up very well with the flag inside.

The description says cherry but be advised it is only stain not real cherry wood. There are many other less expensive stained wood flag frames. That said the glass etching was nice and if its really made in America still worth the price.

Overall, it's a nice frame. Flag fits perfect. But when I look at the pictures submitted by other reviewers, I become quite disappointed in the personalization of the frame. I can see their loved one's name without a problem. But my husband's name is etched very lightly. I can't even see the "J" in Joseph because it blends in with the white star behind it. Maybe I chose the wrong font. I don't know. But sure wished my husband's name and military branch could be seen much better. It does not look at all like the preview photo. If it did, I would be pleased. Really, really light writing.

I’m happy with the look of the product and it seems to be well made. The only problem I have is like many others have said the engraving is too light and can barely be seen. After having so many reviews saying the exact same thing I’m not sure why they won’t darken the engraving to look like the picture that’s shown on the website.

Because of where the etching is the name is not so pronounced against the white star

Nice case and engraving but the wall hook screws are so long that they dig into the flag when closed and the clasps don't hold the Frame back in tight

This is a beautiful case, but the engraved name is impossible to read where the white stars are located.

The case itself is fine and made in the USA, the flag just about fits.
I have issue with the cheap back of the case. The back is made from pressed cardboard that does not fit. The clasps are to short to keep it closed.
I wish the back could have been made of wood and longer clasps.
I do like the personalization.

WHERE THE LETTERING IS PLACED IT BLENDS IN WITH THE WHITE STARS;
DOES NOT LOOK LIKE PHOTO.

DOESN'T REALLY DO THE LETTERING JUSTICE. FLAG FITS VERY WELL. WORKMANSHIP IS VERY GOOD.

The picture in your ad for the Personalized Flag Case shoed very distinct lettering. It was in white and, in the picture, it really stood out. When we got the case, the lettering was much less distinct. It was etched in the glass, and it does not "show up" as it does in the advertisement on your website. Even the photo in this review is more distinct than on the case we received from you.

I gave this item only 3 stars because of the letters etched in the glass.
Also I'm not sure it's even glass. On the web site the letters are white and bold. The one I received the letters are neither white or bold. If the light is not just right it's difficult to read my Dad's name. Other than this negative the case seems to be well made. I'm not sure I would purchase this item again.

The case is solid and of good quality. I was also pleased that the flag fit so easily into the case. The design flaw is that, unlike the photos on the website, there is insufficient contrast between the white lettering on the glass against the white stars on the flag and so those letters disappear and the full name can not be read. I am going to try to insert some navy fabric to improve he contrast.

My daughter recently lost her boyfriend due to a tragic motorcycle accident; he was also a marine. At the funeral, the marines presented her with the flag. In order to properly display it I bought her this product. When it arrived, she was excited to put the flag in it. And when she did, and tried to close the back, the glass completely shattered. As I know she is still under so much stress and grief, I thought maybe she just jammed it in too hard- so I ordered another one (like I said, it is a beautiful product). However, when the second one arrived, I helped her in putting it in the display. We still could not get the back to close, but did not push this time. Perhaps the young marines that folded it did not do so properly? A few of her marine friends are going to try to refold it for her- a little tighter. In the meantime, we do not have the back on, and have it propped in the corner of a shelf.

i thought the box was extremely light weight for what i purchased. when i opened it i realized the case was more like a shadow box with a picture frame back and not an actual case that opened. it had a small scratch on the front which i didn't appreciate considering the amount of bubble wrap used to protect it.

i should have fussed but the flag fit perfectly and it does look nice but it's no case. it's a shadow box or frame.

My flag box has several imperfections on the wood, and there is a light scratch several inches long on the inside glass surface as though the etching device skimmed across it. From a short distance away these flaws are not noticeable. Still, being a bit of a perfectionist I would normally return something like this, but I've got too much going on right now and don't feel like dealing with it.