Easter Message Suncatcher
(Highlands Ranch, CO) - April 9, 2012
Ordered (4) suncatchers for Easter Message 1. HAPPY 2. EASTER 3. (CHILD'S NAME) 4. XO MUM!
1st set came engraved as if engraver was dull - Etched letters & design flaking, uneven etc. (Very surprised as have ordered several of PM's products & always in perfect condition). Contacted PM & sent photo attachments of eggs. (PM's system could not view images & resent, reformatted etc. which was a real nuisance as images kept returning each day in PM's replies). PM resent & I received replacements in perfect condition & in time for Easter. Thank you PM Customer Service! Gave 4 stars as PM's quality control lacking in this instance - which caused everyone time & trouble to resolve.