I am a loyal customer. I have ordered red holiday ribbon at least for the past five years. This year to my surprise I noticed they had discontinued doing holiday ribbons.This was very disappointing! I called cust.serv and they no idea, why. A week later, I was happy to see that they had brought the personalized ribbon back for the holidays. Very excited about this, I ordered my ribbon.When I received it, the QUALITY was much cheaper, and the red ribbon was a different red!/and more expensive!