I purchased this for a friend whose dog passed away at 14 years old. She was heartbroken. This was a way to give her a perfect keepsake that she could carry with her or hang from a push pin on her bulletin board. The key chain was a wonderful, high-quality gift and it arrived as promised, in perfect condition, with a nice gift box. I have used Personalization Mall in the past and I am certain that I will order in the future.