Item was as it appeared on line.
(Pinellas Park, FL) - February 21, 2014
I had to call customer service b/c the mouse pad was packed with another item and had a fold in it that wouldn't come out, but customer service rep was very helpful and I will be receiving a replacement shortly. So very happy w/customer service. Also, very happy with the way the mouse pad came out. The picture looks exactly as the original, the colors were bright and photo clear. The only negative, if you want to call it that, is that the opening could be bigger and the photo had to be a landscape shape to fit in the opening, so I was limited on what photo I could use, but otherwise, my husband loved it. It was a gift to him. Product quality is great.