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Personalized Coffee Mug By Shopper (Onalaska , TX) - December 19, 2021 Extremly small. The personalized writing is nice but they used a child sized mug would not order again. Took ling time to get it.
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Color is not as ordered Super cute idea, however I ordered printing in the two blue colors offered, the darker is actually black.
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Misleading They make you think you are getting 2 cups by the picture but you only get one. Dissappointed
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Disappointed By Shopper (Colonial Heights, VA) - December 28, 2017 I ordered gifts from your site about 5 years ago. I was happy with the quality. This year what I received was no where near the same quality. I am very disappointed.
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Package I was very unhappy when I received my package.I ordered 2 mugs as a special gift with rush delivery. However, when I received the package one was broken. It seems like it wasn't properly pack for delivery. They did send me another one however I wasn't able to give the gifts the day I wanted to. Customer service did help me with the issue.
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Dissatisfied I was happy with all the mugs except the one shown. The name Ray was printed on top of not just overlapping and they said that is just the way it would be. The other mugs were printed perfectly. quality control said they would not redo.
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Color pink not as shown in catalogue The pink color is more neon pink - not as represented online. I called upon receipt to ask if it could be redone in either a deeper pink or another color and was told I would have to repay for another order. It was not the help I had expected.
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Web Page Misleading By Shopper (Highland, IN) - December 9, 2015 I thought I was ordering a 15 oz coffee mug and I was actually ordering an 11 oz mug. Watch where you click because there are no refunds!
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personalized mug Not so great - i usually love my purchases this is ok colors are not bright n just average mug nothing exciting or great!
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Colors not vivid and avoid the letter "r" Very disappointing personalization: the colors (red and blue) were not vivid and bold. The script font uses a funny "twist" with the letter "r" which is not clear on the draft image unless you enlarge it considerably.
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Broken handle By Shopper (Rialto, CA) - January 6, 2024 Cup was nice but handle was cracked where it connects.
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Broken It was broken when received.
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Do not order the green color If you are ordering a mug with green on it for a guy, I guess it would be okay. Their color green is a drab olive green, not very pretty. I spoke with a customer service person and expressed my disappointment with the color but they didn't care. I ended up throwing the mug away and ordering a new one. Could not give it as a Christmas gift, yucky color. Ordered the Blue and Pink, so much prettier.
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Disapointed This mug is tiny! Not even useful as a coffee mug. I was going to give as a gift for my sister with her kid's names on it but I'm so embarrassed with how small it is that I'll have to try using it as a pencil holder or think of something else to use it with because I can't return. If you are planning to use this as a coffee mug I would not recommend the 11oz cup. Otherwise, the colors and the display of the names around the cup were great.
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Save your money This is horrible quality! I found this at the 99cent store !
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slow Still haven't received it. Should have ordered it a month ago and might have received it by now!
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Never again The cups that were not BROKEN were beautiful and when I called minutes after receiving them, the agent was rude and basically blamed me.
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UPS messed up my order By Shopper (ft washington, MD) - March 26, 2016 I have use personalization mall for many years I have always been very very satisfied with my orders this is the first time I never received my order it was a birthday gift. Right now I am very upset but I will continue to order in the future
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BEWARE!!!!!! Not a company that is understanding!!! Not honest with your questions!!! Doesn't give you correct information.
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Broke too easy had to order another one
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