I ordered this item on Friday 12/09/11, had standard free shipping, and have already received it today, Wednesday 12/14/11 so first I must say how amazed and pleased I am with this company in that aspect.
As for the item itself; the picture is a little too bright in one section but, once I cropped the picture I used it did say "better" and not "best" so I am sure it is because of that. The writing is vivid and clear just as depicted in the preview and I am very happy with the product I received as they are gifts we are giving to loved ones this year for Christmas. =)
All together; my experience with this company and it's products are nothing short of wonderful. Thank You PersonalizationMall.com, you will forever have my business.