Up To 30% Off Mother's Day Gifts
Plus, FREE Economy Shipping
On Orders Over $55 Use Coupon: FRSHIP55
Not to be used in conjunction with other offers. We reserve the right to limit or exclude certain items from promotion at our sole discretion. Not valid on items within the Corporate store. We reserve the right to cancel this promotion at any time without notice. Offer valid for economy shipping within the contiguous United States only. Surcharges on some oversized items may still apply. Offer valid thru April 22, 2018.
I ordered these beautiful key chains for the Ice Hockey Varsity Seniors in our high school as a special gift. The key chains were of the best quality, but the engraving was so small and faint you couldn't read it. I reached out to customer service and after sending pictures of all 10 key chains, they refunded me the entire order less shipping. TOP NOTCH CUSTOMER SERVICE!!! I have been a customer of pmall for many years and will continue to do so. Thank you!!
I was disappointed with the engraving on this item. After reading my review, Personalization Mall contacted me and asked me to send them a photo of the item, which I did. The next day I got an email stating that they will replace the item at no additional cost. I didn't have to send back the original item either. That's what I call great customer contact.
The key chain I ordered came in great timing but I was disappointed by how small and non-legible the inscription was. I reached out to the company and they had me send a picture to see what I was talking about. I previewed before I bought the item too. After review, customer service sent me a new preview with the wording on 4 lines instead of 3, which was clearer to see. They made me a new one and sent it out in time for graduation. I was pleasantly surprised by the resolution.
I purchase this due to my 50th birthday gift to myself...I didn't just want any key chain so once again I visit your website and found what I was looking for and ask that this keychain be sent to me....with my own wording of course...thank you and was very please...
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Spot on!
(Dayton, OH) - April 10, 2018 (
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