I ordered these beautiful key chains for the Ice Hockey Varsity Seniors in our high school as a special gift. The key chains were of the best quality, but the engraving was so small and faint you couldn't read it. I reached out to customer service and after sending pictures of all 10 key chains, they refunded me the entire order less shipping. TOP NOTCH CUSTOMER SERVICE!!! I have been a customer of pmall for many years and will continue to do so. Thank you!!
I was disappointed with the engraving on this item. After reading my review, Personalization Mall contacted me and asked me to send them a photo of the item, which I did. The next day I got an email stating that they will replace the item at no additional cost. I didn't have to send back the original item either. That's what I call great customer contact.
The key chain I ordered came in great timing but I was disappointed by how small and non-legible the inscription was. I reached out to the company and they had me send a picture to see what I was talking about. I previewed before I bought the item too. After review, customer service sent me a new preview with the wording on 4 lines instead of 3, which was clearer to see. They made me a new one and sent it out in time for graduation. I was pleasantly surprised by the resolution.
I purchase this due to my 50th birthday gift to myself...I didn't just want any key chain so once again I visit your website and found what I was looking for and ask that this keychain be sent to me....with my own wording of course...thank you and was very please...
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203 reviews
(Dayton, OH) - April 10, 2018 (
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