My fiancé and I were looking for something a bit unique to add a personalized touch for our wedding. This product is exactly what we wanted. We made the purchase and the item was received in a timely manner, however, it was slightly a disappointment, as the frame came broken. I called customer service and they quickly went into action. I had to email them a picture of the broken frame, which they quickly responded with sending us a new one. 5-stars for the great service and product!