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Dedric’s Mug By Shopper (Miami Gardens, FL) - July 4, 2020 Dedric is very satisfied with his mug! I ordered one for him and his brother! Both love it!
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Coffee at its finest My wife was totally happy with the mug and it arrived on Valentine's day so it couldn't have been more perfect. 2 thumbs up
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Love these! By Shopper (Wilkesboro, NC) - November 11, 2019 These are better quality than I was expecting, arrived a day early, and super cute!
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Great Employee gift By Shopper (Kelso, WA) - November 5, 2019 We ordered 14 mugs for our employees as a Christmas gift. When they came, we were surprised at the high quality of the mugs. They are all unique and beautiful.
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Xmas Gifts These items were shipped to my daughters home and will not be opened until I arrive at Christmas time.
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Excellent Birthday Gift By Shopper (Charles City , IA) - May 12, 2019 I purchased this to go with another gift for my daughter for her birthday. Who doesn't like their name on a mug! I love the colors I chose and I'm sure she will too! Very nice and sturdy travel mug for her to take to work. Thank you for the great gift!
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Great travel mug! Looks great! Quality is on point. The receiver of the gift was absolutely thrilled with the product! I will definitely order this again in the future.
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Great gift Great product. Great price. Great gift.
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Wonderful By Shopper (Thrall, TX) - December 23, 2018 I ordered 5 for Christmas gifts to go with a Keurig for Christmas. They loved them, the quality was great and the customer service is outstanding. Shipped fast. I recommend these travel mugs.
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Great unique coffee mugs! By Shopper (Casco, WI) - December 23, 2018 Bought these for co-managers at work!! Gave them to them yesterday and they loved them!! Colors are great! Fast and speedy delivery. I will order again!!
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Awesome!!! By Shopper (Thrall, TX) - December 18, 2018 Oh my gosh, I ordered 5 mugs for my son and his family with each of their names on each one. They are fantastic and the cups are high quality. These are part of my family gift to them to go along with their Keurig. They are going to love it. I love this place and told so many people about your company. I will be a loyal customer because fast, quality work and on time delivery.
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Awesome!!! By Shopper (Thrall, TX) - December 18, 2018 Oh my gosh, I ordered 5 mugs for my son and his family with each of their names on each one. They are fantastic and the cups are high quality. These are part of my family gift to them to go along with their Keurig. They are going to love it. I love this place and told so many people about your company. I will be a loyal customer because fast, quality work and on time delivery.
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Wonderful This was exactly what I had hoped it’d be. Got to me quickly. Highly recommend.
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Lovely By Shopper (Slidell, LA) - December 12, 2018 I bought this for a friend of mine, and the next day her whole office was asking where did she get the travel mug!!! It’s so beautiful!
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A Gift The travel mug was nice. It looks really nice with the name design and the recipient of the gift liked it.
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Coffee mug By Shopper (Buckhead, GA) - December 9, 2021 Great for gifts. Wish it was available in other colors
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Mug Product was not put together properly and therefore could not be used. The bottom fell off. We could not get it to seal.
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Poor Customer Service By Shopper (Cottonwood Heights, UT) - December 22, 2022 Thursday, 12/22/22
I received this item and after opening it to inspect it on 12/19/22, I learned that the lid would not seat properly on the cup, it just sat loosely. If you would attempt to drink from it, the lid would just fall off. Keep in mind this is a travel mug.
I attempted to call customer service at Personalization Mall on 12/19/22, only to find out there would be a 30-minute wait to lodge my concern. I didn’t have the luxury to wait 30 minutes. Therefore, I emailed them at service@personalizationmall.com , only to be ignored. I followed up with another call on 12/20/22 during business hours, only to be told via a recording, that they were closed and the only way to reach them was via email at service@personalizationmall.com. I was not given the option to leave a voicemail. Therefore, I “replied all” from my original email that I sent on 12/19/22, which still not been answered. Today is 12/22/22 and neither one of my emails has been responded to.
I’ve been put in the position to find a last-minute option for my friend's Christmas gift this year. I'm very disappointed with the quality of the product, but more so the lack of response from Personalization Mall.
I have ordered other items from them and didn’t have a problem with the quality of those items; however, this is the first time I’ve had to ATTEMPT to contact their customer service. Sadly to say, it has been very challenging and unsatisfactory at best.
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