Last October I ordered our annual ornament From Personalization Mall and put it away until Christmas day, unopened. When we opened it we found that one of the family names was spelled wrong. In early February I contacted the service department to see what could be done or order another with the name spelled correctly.
The quality of products and workmanship in engraving has and is above expectation. We were surprised when about a week or so later, a replacement piece was received. We are so glad to have found this company some 14 years past and love the service, products, engraving and personnel.
Every now and again a GREAT company with high quality products still comes along! This is one! All should give them a try, you wont be disappointed!