Poor quality (do not purchase!)
(WYOMING, OH) - November 29, 2020
The wooden snowman product itself is okay, but the personalization process is not good. I ordered two snowmen, each with a different face photo. The photos were noticeably flawed, each with scratches on them. After contacting the company via email to tell them about the damage, customer service promptly replaced my order free of charge (which was nice). Unfortunately, the replacements, which I received yesterday, are flawed like the first set with scratches on the face photos. In addition, the name personalization is in a different spot on the replacement set. The printing is at the very bottom of the snowmen and not as easy to see as the first set I received. Both orders (original and replacement) were carefully packaged, so the flaws must be related to the production process for this item.