Frequently Asked Questions

1. What type of payment methods do you accept?
We offer our Customers several convenient payment options.
We accept most major credit cards including MasterCard, Visa, Discover and American Express.
We also accept PayPal for your convenience.

2. Do you have a catalog that you can send me?
Our website is our full catalog.
It contains all of the items that we sell with new items added daily.
We do not have a traditional paper catalog available for distribution.

3. How do I know you received my online order?
You will receive confirmation from us by email as soon as your order is received, and again the day your order is shipped. Our shipping confirmations include tracking numbers with quick links to FedEx, for online tracking!

4. Can I cancel or change my order?
Once completed and placed, your personalized order is immediately sent to our production facilities so that we may offer you expedient service, with orders often personalized and shipped within 24 hours! Understandably, cancellations or changes to personalized orders cannot be accepted once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.

NOTE: PersonalizationMall.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

5. What if I am not satisfied with my order?
We stand behind the quality of every product we sell. If your order is not 100% free from defects in materials and workmanship, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return except when there is a quality concern as mentioned above.

We understand that everyone makes mistakes (including us!). Take special care when reviewing your order. Check your spelling, dates and names carefully. In the event that you made an error and need a replacement, we do offer a 30% discount off the original retail price on the replacement to try to help. Of course, if we made the error, we will replace your order free of charge to you. All refunds or exchanges must be requested within 30 days of receipt.

6. What are your Shipping & Handling methods?

Standard Shipping & Handling includes insurance. Orders are shipped M-F via UPS. Orders generally arrive within 3-5 business days AFTER the "Scheduled To Ship Days" listed under your item. The "scheduled to ship days" indicates the number of days we need to produce your personalized order before it is shipped. (Some items are produced in our remote manufacturing facilities and may arrive separately. These items have longer lead times indicated and will not have "express shipping available"). (NOTE: If your shipping address is in IL, MI, MN, IN or WI, your package may be delivered by United Delivery Service (UDS).)

Express Shipping is available on most items shipping within the contiguous 48 States, and will be displayed on the item page as well as your checkout page as "Express Shipping Available." If your item is available for Express, you will have the option to upgrade to that production and shipping method at the checkout page. Your order is then produced and personalized ahead of all standard orders and shipped Mon-Fri via your choice of UPS 2-Day Air, UPS Next-Day Air or UPS Saturday Delivery. The Saturday Delivery shipping method is only available on Thursdays with the Express Shipping option. Please allow in-house production time of 1 business day in addition to the actual shipping time.  If an Express shipping method is selected, the exact delivery date will be confirmed and provided on our checkout page. Sunday shipping or delivery is not available. If all items on your order are not available for Express, you will receive multiple shipments. However, we bill our customers only one Express or Standard Shipping charge per order regardless of the number of items! Items can not be expressed delivered unless the Express option is listed for that item. (Express Delivery is not available for shipments to Alaska, Hawaii, Puerto Rico, Military Bases and International destinations.) (NOTE: If your shipping address is in IL, MI, MN, IN or WI, your package may be delivered by United Delivery Service (UDS).)

PersonalizationMall.com is not responsible for orders delayed by shipping carriers due to adverse weather conditions.

- ONLY Illinois shipping addresses will have the applicable Illinois sales tax applied.
- For international orders, please visit our Contact Us page and select Shipping Rates and then the destination country from the dropdown menu.
- If you have any questions, please visit our Contact Us page. Thank you!

APO addresses and International orders are not subject to any of these timeframes and will take longer to be received.

7. What are your shipping costs?
Click here to view our shipping rates

8. Do you offer Gift Box Service?
YES! Make your personalized gift even more unforgettable... add our elegant gift box, wrapped in a classic, black ribbon band. Your gift will arrive in exquisite fashion… made especially for them and ready to impress!   On the product page or during checkout, you have 2 options with Gift Boxes:

Deluxe Gift Box Service --  For an additional $5.95 or $7.95, we will personally present your gift in our signature gift box wrapped inside crisp, white tissue and completed with a stylish ribbon band.

Do-It-Yourself Flat Gift Box --  For an additional $3.50 or $4.50, we can provide everything you need to assemble the gift box yourself -- our flat signature box, crisp white tissue and stylish ribbon band.

We regret that due to gift box size limitations, not all personalized items and oversized items qualify for our gift box program. If you have a question regarding gift boxing or whether an item can be gift-boxed, please call 866-386-8300 or use our Live Help and Chat Now.