American Hero Personalized Flag Case customer reviews

The picture in your ad for the Personalized Flag Case shoed very distinct lettering. It was in white and, in the picture, it really stood out. When we got the case, the lettering was much less distinct. It was etched in the glass, and it does not "show up" as it does in the advertisement on your website. Even the photo in this review is more distinct than on the case we received from you.

I gave this item only 3 stars because of the letters etched in the glass.
Also I'm not sure it's even glass. On the web site the letters are white and bold. The one I received the letters are neither white or bold. If the light is not just right it's difficult to read my Dad's name. Other than this negative the case seems to be well made. I'm not sure I would purchase this item again.

The case is solid and of good quality. I was also pleased that the flag fit so easily into the case. The design flaw is that, unlike the photos on the website, there is insufficient contrast between the white lettering on the glass against the white stars on the flag and so those letters disappear and the full name can not be read. I am going to try to insert some navy fabric to improve he contrast.

My daughter recently lost her boyfriend due to a tragic motorcycle accident; he was also a marine. At the funeral, the marines presented her with the flag. In order to properly display it I bought her this product. When it arrived, she was excited to put the flag in it. And when she did, and tried to close the back, the glass completely shattered. As I know she is still under so much stress and grief, I thought maybe she just jammed it in too hard- so I ordered another one (like I said, it is a beautiful product). However, when the second one arrived, I helped her in putting it in the display. We still could not get the back to close, but did not push this time. Perhaps the young marines that folded it did not do so properly? A few of her marine friends are going to try to refold it for her- a little tighter. In the meantime, we do not have the back on, and have it propped in the corner of a shelf.

i thought the box was extremely light weight for what i purchased. when i opened it i realized the case was more like a shadow box with a picture frame back and not an actual case that opened. it had a small scratch on the front which i didn't appreciate considering the amount of bubble wrap used to protect it.

i should have fussed but the flag fit perfectly and it does look nice but it's no case. it's a shadow box or frame.

My flag box has several imperfections on the wood, and there is a light scratch several inches long on the inside glass surface as though the etching device skimmed across it. From a short distance away these flaws are not noticeable. Still, being a bit of a perfectionist I would normally return something like this, but I've got too much going on right now and don't feel like dealing with it.