EXCEPTIONAL IN EVERY WAY!I purchased a photo ornament and when I received it I thought it was too dark and asked if you could lighten it up. You told me to keep the original ornament and you would work on lightening the photo for me and send me a replacement at no charge. Oh my goodness! I am more than pleased with the workmanship. The ornament is AWESOME. Personalization Mall is the place to shop!! Great company with excellent service. I give you 5 STARS!! Thank you!!