I bought this "Grandma" mug for a friend and had it delivered to her. It arrived sooner than I expected and in good condition. She called to tell me she loved it. I had "I love being (her grandma name) to (her grandkids' names)" printed on it with Personalization Malls images, which makes it very easy to do. They have several images of children from which to choose. I bought my husband one a couple of years ago and he still loves using it.