(Richardson, TX) - March 11, 2021
We ordered this for my brother's retirement. It is really nice. I thought that the actual writing was engraved, but it appears to be stamped in ink. It is still very beautiful. When we originally received it, the lid was just a tiny bit tilted. I contacted them and within 30 minutes they got back in touch with me and said they will ship me a new one ASAP. The next day it was mailed and since I originally paid for rush shipping, they had the new one delivered the next day and it was perfect. Customer service was amazing. Will definitely order from them again.