Could not be happier
The item itself is of good quality. I know the little girl I bought it for is going to love it. But I want to take the time to also give kudos to the customer service staff. I have ordered from Personalization Mall at least 9 or 10 times before and never had an issue. This year I received the wrong item. But the problem was resolved very quickly. I made one phone call, talked to a very nice customer service rep and received a replacement item very quickly. Very happy customer here loving the item and the service!