Wrong item first time. This is the second year in a row that I have received my item and it had someone else's personalization on it. It is disappointing when my child is so excited to get his ornament to put on this years tree and it has someone else's name on it. But, I have to say that customer service shipped out a new ornament upon me calling them. The item itself is great 5 star quality. But because of my child's disappointment I have to give them 2 stars. I recommend you order early like I did this year, just in case you have the same problem, you can get your correct one in time.