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Picture is Dark By Shopper (Silver Creek, NY) - December 16, 2021 The picture turned out much darker than the prototype showed online. I’m not impressed with their pixel quality.
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Not Very Happy ITEM CAME OUT MUCH DARKER THAN I THOUGHT.
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Smaller and Cheaper than I thought By Shopper (Bellefontaine, OH) - November 12, 2021 Not my favorite ornament I have bought from here
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Print Quality Issues By Shopper (Austin, TX) - December 18, 2020 I loved the idea of this present, and the person I got it for thinks it is so thoughtful. However, not sure why but the quality of the printing was poor and the shadows fell weird on some of our faces. It doesn't look anything like what is advertised on the website. Really wish there was some way to fix this as it was quite expensive and made up a big part of a Christmas gift.
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Poor Customer Service By Shopper (Atlanta, GA) - December 5, 2020 I am giving it 2 stars because the ornament is cute and came quickly. My problem is that when I ordered the ornaments I clicked on it twice and double ordered. I immediately contacted the company and they would not change the order. I ended up paying and receiving 12 instead of the 6 that I wanted.
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Preview image before purchasing not representative of what was received By Shopper (Lawrence, KS) - December 29, 2017 Disappointed. Two of the three ornaments looked nothing like the preview images I approved before purchasing. I was shown a preview where the pictures were centered and focused. On two of my ornaments, images were off center with uneven white space around them. A few photos were slightly blurred but did not appear so on the previews. If the images were not as sharp as what was shown on my computer screen, I wish there had been a mechanism to warn me. I would have swapped out the photos. Bottom line: be very careful before approving the preview image. I was very happy with the third ornament. I purchased a personalized glass etched ornament last year from PersonalizationMall and it was beautiful. Sadly, I was not happy with the two-sided ornaments.
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Disappointing changes We have been ordering these ornaments for the last 6 years. Photo quality was awful, ornaments had scratches, and now you have to put your own ribbon on
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2 sided photo ornament When I received my ornament I was hoping it was going to look spectacular. Sadly the photos on both sides of the ornament are blurry. Ornament only looks good when hung on the tree and seen from a distance. Will not be purchasing again.
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Disappointed I bought 3 ornaments I have purchased ornaments every Christmas. This year I was a bit disappointed. They seemed smaller, not good quality and for the amount of money I paid, they didn’t come with a ribbon to hang them.
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Pictures come out a bit blurry. A neat gift, however, they don't come as clear and high quality as the website shows you while you're making it. I'm pretty good with graphics and I know for a fact that my image was of a superior resolution, however, when I received the ornaments, the images appeared blurry. I contacted customer service and they issued free replacements which were only slightly better quality but still blurry.
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blurry, cutoff picture usually sites tell you if a picture will not work, this one did not! pictures were blurry and cutoff because it was wrapped around edges so allow extra for that
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Blurry I used a high quality photo and the ornament came out blurry. I'm pretty sure I used this company last year as well and that photo was also blurry. Used a different company and the same photo with clear results.
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Nice ornament, bad photo quality The ornament itself is nice, however, the photo quality on the professional pictures submitted was terrible. The faces were all blown out and there was no sharpness to the photo that was originally there.
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poor resolution By Shopper (Franklin, PA) - December 19, 2016 This is my second order from this company. I was very pleased with most of the ornaments in the first shipment. The second shipment 3 of the 5 two sided ornaments were orange, washed out or blurred. My other issue is it takes time to perfectly size and line your pic so as to not cut off part of the head or not to have a hole in the head for the ribbon to hang. It still came with more of the head cropped than the pic showed. I am very disappointed.
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Blurry Quality I was very disappointed in the quality of the pictures. They were taken on a professional camera, however the ornament blurred both photos.
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a little disappointed By Shopper (Aynor, SC) - December 16, 2016 2 of the 7 photo ornaments I ordered were blurry, looks like a haze around the faces.
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Ornaments I bought 3 ornaments with my grandchildrens pictures on them. 2 were perfect but one had shadowing and overexposure on the picture, which ruined the ornament
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Not too happy By Shopper (Huntington Beach, CA) - December 1, 2016 In ordering the ornament the picture and proof looked great AND CLEAR. When I received the ornament the picture was blurry and not the quality I was hoping for. The ornament itself is good quality.
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Good quality material but blurry By Shopper (Palatine, IL) - November 20, 2016 The ornament itself was good quality material but I was disappointed that the picture that was printed was blurry. These were professionally taken pictures from our wedding, not one off of a cell phone so I expected the picture to print at a higher quality.
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Picture did not print well By Shopper (State College, PA) - January 23, 2016 The ornament was really nice, but did not print as I expected. The text was lower and almost cut off and the other photo was really poor quality, which is disappointing.
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Disappointeed By Shopper (Arlington, VA) - December 5, 2013 The photo I used was the perfect size/quality for an ornament; however the faces of the 2 people in the photo is DARKER than the preview page showed and much darker than what I can print on my home computer. I'm hesitating to even give this ornament as a gift!
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Ornament too dark By Shopper (Plymouth, MN) - January 14, 2013 Turned out a lot darker than preview
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Cute idea, dissapointing execution We were so happy with our family pictures we thought that an ornament would be a great way to remember the year by.
We loaded a high quality image to the site and fixed it just so. We couldn't wait for it to arrive!
When it arrived it was fuzzy. While you can see the picture; it wasn't the crisp, quality photo I downloaded. Disappointing.
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Disappointed this time This is the 4th year in a row I've bought these photo ornaments and this is the first time I've been disappointed. The quality of the ornament is great and usually the photo turns out great too, but this year the color quality of the photo was darker & more orange and didn't look like the original on my computer, or the ornament preview provided. If I'd had more time I would have reordered them, but I didn't have time. It has become a tradition to give this ornament with my kids' photo on it to my immediate family and they look forward to it (especially my 88 yr old grandmother who displays her ornaments all year long in her kitchen window). If next year's ornaments don't turn out very nice I may have to find a different company to make them.
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Be wary of photo quality This was a brand new digital image and I was careful about the resolution I submitted. The preview online was perfect (seen here). The actual item that I received was very dark. I was disappointed. No point in putting it on the tree. I guess these are nice ornaments if your pictures are very light.
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Disappointed By Shopper (wildwood, MO) - August 4, 2012 Although the original picture was bright and clear, this ornament turned out very dark. I was very pleased that the Personalization Mall agreed to redo the item, but it turned out just as dark as the first time. I would not recommend this item, but I do appreciate the second attempt to make it right.
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Not centered nor the same magnification By Shopper (Grand Prairie, TX) - January 1, 2012 The manufacturer needs to work on their QA/QC, because the preview image was centered and sized correctly, but the received product was too zoomed in and not centered very well. It was okay for the money, I guess, but would probably not trust the preview positioning.
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Not Impressed I ordered three of the photo ornaments ... all photos that were submitted far exceeded the requirements for resolution, yet all three ornaments look pixelated and of poor quality. One even has a dirt mark in the material for the ornament. Not impressed, but not worth the hassle of remaking since the quality the second time around would probably be just as shoddy ... this was a first and LAST order.
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Wave of disappointment By Shopper (Port Charlotte, FL) - December 2, 2011 I recently ordered two porcelain photo ornaments. They arrived quickly, and I was very excited to open the package. One of the ornaments was truly beautiful. The other...wow, not so much. The photo was only barely discernable because the entire ornament had a reddish-maroon dark tinge over the photo. The original photo didn't have that. The version I previewed on the site didn't have it, either. If I had more time before Christmas to send it back and try again, I might do it, but I just don't want the hassle. I am 50/50 happy and disappointed in the products.
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Ornament I was disappointed with the quality. What appeared on my computer when I ordered was quite different from what I received. Also, I thought the image appeared on both sides of the ornament, which it did not.
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Not the best This ornament was made with the hole punched right through The picture of my daughters head. There was empty space on the side of her head if they would have just paid a little more attention to detail. Not real pleased.
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Personalized Ornament Very poor quality. Picture on the wooden surface doesn't work. The strain lines make the picture illegible.
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Blurry Beyond blurry. You can't make out any faces
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Very poor quality These ornaments had a rough finish. The pictures were hard to make out and distorted.
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Blurry Maybe it the texture of the wood, but my professional pictures turned out blurry.
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Disappointed The preview looked so excellent had the potential to be my favorite ornament that I ordered this year. But it looks so faded no shine to it like in the preview like someone didn't put the clear coat over it for that sheen like in the display image.
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Scratched I was very disappointed with my ornaments. I ordered 10 and at least half are scratched and it looks like glue or something is on them that will not come off. They are a picture of my sister that passed this year and were supposed to be gifts for my family.
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Image on clear on product like shown in approved item Item looked a lot clear in the approved photo then what was received. Would not recommend this version of the ornament.
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Didn’t get it You sent to the wrong address and the post office sent it back. However I had ordered three earlier and they came to the correct address and I loved them
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Disappointing The review of the product looked good; however the end product was not good. The persons head was cut off quite a bit, enough where I couldn’t give it and feel good about it. I just chose another picture and ordered another one. Quick turnaround so that was good!
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